Refund and Return Policy

Thank you for shopping with us! We take great pride in offering high-quality food products to our customers. Please carefully read our refund and return policy below:

Returns

Due to the nature of our products, we are unable to accept returns on food items once they have been opened or consumed. However, we are committed to customer satisfaction and will work with you to resolve any issues if your product is damaged or if you receive an incorrect order.

Ineligible Items for Return:

• Opened or consumed food products
• Perishable items (e.g., fresh produce, dairy, etc.)
• Items past the return window (see below)

Damaged or Incorrect Orders

If you receive a product that is damaged or incorrect, please contact our customer service team within 7 days of receiving your order. We will ask for photos of the damaged or incorrect item to assist with the resolution.

Upon verification, we will provide you with a replacement or a full refund, depending on your preference.

Refunds

Refunds are issued for eligible returns or damaged/incorrect orders and will be processed to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account, depending on your payment provider.

How to Request a Return or Refund:

1. Contact our customer service team at [email/contact info].
2. Provide your order number and a description of the issue.
3. If applicable, include photos of the damaged or incorrect product.

Non-Refundable Items

Please note that we are unable to offer refunds or exchanges for the following:

• Customized or personalized food products
• Special promotional items or clearance sales

Change of Mind

We do not accept returns or offer refunds for change of mind on food products. Please carefully review your order before completing the purchase.

Customer Support

If you have any questions or concerns, our customer service team is available to assist you. Please reach out via [phone/email] and we will respond promptly.

Thank you for choosing us. Your satisfaction is important, and we are here to help!